If the app and case are disconnected, can find troubleshooting instructions by clicking on the disconnected message in the home page. First, evaluate your smart case to ensure the battery is charged. Second, enable Bluetooth settings on your phone. Please keep the smart case close to your phone so they can connect. If these options don’t work, try restarting the app or restart your phone and then launch the app. This should solve most cases. If you are still having trouble, please feel free to reach out to us here by submitting a ticket, and we will get back to you to resolve the issue.